Shipping and Refunds

We ship in Canada and the United States with Canada Post Expedited delivery.

Shipping is a $15 Flat Rate in Canada ad $20 Flat Rate to the U.S.

Expected delivery times are between 4-8 days in Canada and between 1 to 3 weeks for delivery to the USA.

We also ship to Australia and the UK. It is a $40 Flat Rate and will take up to 8 weeks. Please email us for a quote for air mail for the UK and Australia.

If you need quicker shipping please email or phone for a quote on additional charges

We will ship within 2-3 business days of receiving your order.

We sell online only and can’t offer in-store pickup.

If you have any questions regarding our shipping policy, please feel to email us at:

Sales (at) FolkmanisPuppets.ca

Our Return Policy

All returns or refunds are to be made within 14 days of receiving order.
All returns must be in original condition with tags intact.
You will not be reimbursed for shipping.
Your credit card will be credited upon receipt and verification of puppets.

If item is damaged, please email us immediately so that we may fill out a postal insurance form.

If you would like to make a return please email:

Sales (at) FolkmanisPuppets.ca